Totally disappointed! 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Why just give your money to a site without the opportunity to try and return an item? The customer service is out of this world. can't wait to buy more clothes from here in the future. Hi Mandy, We reserve the right to withdraw linking permission without notice. We're sorry to hear about the delayed order. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. I don't think you got it! 14 following. www.lucyinthesky.com retains the right to refuse any request made by you. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. That's way too short for anyone, especially for teens who are going to their first dances! For any delivery or shipment concerns please contact us within 14 days of the order being shipped. So thankful for the quick and informative service from Daniella. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Im very disappointed. She even helped me cancel an order and issued my store credit instantly. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. I don't care how good are their dresses and I don't even want to know. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? They usually reply within twenty-four hours of your query. The dress we purchased did not fit at all like the photo depicted on the site. The first time it was cancelled altogether. Really bad. We're so sorry to hear about the order. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. If anything else you can email us at resolution@lucyinthesky.email-Kate. There are thousands other options. Terrible return policy. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Now 4 months later on 01/31/2023 I receive an email that is has shipped. Hi Janie, Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. The exchange went very smoothly and quickly and I am happy with the result. DO NOT BUY FROM THEM. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. If you need specific product measurements or have further questions, please email us at. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. In the case of any expired store credits, we will gladly issue another current one for the same value. Thanks for your feedback. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I would never recommend purchasing from this company unless you don't care if you ever get the item. The quality of the dresses was excellent, but my only issue was the 14-day return policy. This is the only time I ever have ordered something online when the seller would only give store credit. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Hi! Continue. Also no updates on arrival or even if I will ever get it. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Please email us at resolution@lucyinthesky.email for further assistance. The cost of foreign products and services may fluctuate. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. There is no phone number and the chat has been disabled. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. For international orders, any taxes or customs fees are the responsibility of the recipient. Follow. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Our styles are designed exclusively in Los Angeles. I placed an order and was waiting for more than a month. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. I mean, short to the point where I can see her butt cheeks! Do not order from here! These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Verification can help ensure real people write reviews about real companies. If the issue persists, we would suggest to follow up with your bank. Please email us at resolution@lucyinthesky.email so we can assist you sooner. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. We're so sorry to hear about the order. Last year I ordered and was refunded for the dress. Thanks for your feedback. She was very polite and helpful. Poor Customer Service! Were almost out of time and do not have a back up plan. I'll definitely send over your concerns to our design team. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. I am so disappointed and will NEVER ORDER AGAIN! Hi Hailey, Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Customer FAQs. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Horrible company and horrible customer service. Free FedEx Shipping, over US$75. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Returns - LUCY IN THE SKY Help Centre. Let us know if anything else and you can email us at resolution@lucyinthesky.email! All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Super fast and helpful; won't hesitate to order from the site/company again! When it comes to the quality of items, its pretty inconsistent. Categories. You can email us at resolution@lucyinthesky.email for any further assistance. Contact Uploading & Non . Your card will be debited immediately upon authorization being received. Both dresses arrived back to back and they looked nothing like it did online. We're sorry to hear that you had issues with your order. Annoying, right?! All international orders are shipped with DHL International Packet Plus. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Incredibly scammy and misleading. Please note that business days do not include weekends or public holidays. They weren't prepared for homecoming season and got behind. 10/10! Yes, it says so on the website -- READ THE FINE PRINT. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Business days do not include weekends or public holidays. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Delivery date was Feb 17-24th. - Kate, Hi Jessica! Thanks for shopping with us online! We cover the cost of all domestic return shipping for all styles. Unfortunately after an order has shipped with USPS we cannot update a shipping address. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Followed up shortly after the purchase to make sure everything was ok. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. The company helped issue credit for this matter to purchase a new item as soon as possible. Your Order Has Been Processed! Have e-mailed twice in the last week with no response! Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. The package was never opened -- and sent back immediately. Products used:Still waiting for it to arrive (for 6 weeks)! -Kate. My advice to anyone. If you do not use your store credit within a year- we can always reissue. We're so glad that you liked the quality of the dresses! Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Then, the item never ships. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. We're so glad that Daniella was able to assist you. Caveat emptor. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. I reached out to customer service numerous times and have not had a response. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. We have no idea when the dress will arrive or if it will arrive on time. great quality and fast shipping! They said I would be receiving updates and a tracking number. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Please reach out to us for the advanced credit prior to making a new order! The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Free Returns for United States Customers. i live in texas and ordered a dress on sunday earlier this week. For example, in the user namespace all titles begin with the prefix User:. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons what is the average shipping time? We are not doing wholesale at this time. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Thanks for your feedback. Save my name, email, and website in this browser for the next time I comment. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Lucy in the sky is our GO TO for all things special occasion. If they don't offer refunds, they should have made this much more clear during purchase. The online chat help was very helpful! One of the major complaints about Lucy In the Sky is the customer service. Hi Kylie! Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. I'm extremely disappointed and hope for an immediate refund. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. It is 9/23 no dress. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. HORRIBLE company. Companies can ask for reviews via automatic invitations. Poorly made clothing should be considered faulty. -Kate. Please use the following size guide to help determine your size of clothing. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. We do not save your payment method details on our website. Sorry to hear that you had trouble reaching out to us. If you please email us at resolution@lucyinthesky.email we can assist you with a return. We will not be liable if for any reason this Website is unavailable at any time or for any period. https://www.lucyinthesky.com/shop/index.php?route=account/login. Please email us at resolution@lucyinthesky.email if anything else. - Kate. It is the size of a T-shirt. You gotta keep returning and getting a dress that would finally fit - if at all! Shop now at www.lucyinthesky.com. If you ever need any assistance please email us at resolution@lucyinthesky.email. Customer service is awful. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Free Shipping Worldwide from L.A, no minimum. - Kate. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We want to make sure this is refunded immediately. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? i ordered 2 dresses october 2 and need them for october 11. thanks! You should check this page from time to time to ensure that you are happy with any changes. And as she walks, it rides up, lol! In the end the skirt fit very snug and my booty looks great in it. We're so sorry to hear that you have not received your refund yet. Los Angeles, California New screen for viewing other uploaded customers videos . - Kate, Hi Paula! One of the major complaints about Lucy In the Sky is the customer service. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Status: Resolved. Ordered 1 month ago. Once a order has been shipped this cannot be canceled. All swimsuits are under $70, and thats including the top and the bottom! I will never buy from them and also inform all of my daughters friends at school to not buy from their site. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Maria was very helpful. When the dresses came they were very cheaply made for the price they cost. Lucy in the Sky, Inc may change this policy from time to time by updating this page. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Twice now, I have not received an order or refund. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. It said delivery between 9/30 and 10/12. I ordered a dress on 9/18. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. LUCY IN THE SKY IS OUR GO TO! I had to do a charge back from my credit card company to get my refund back. I had an issue with my dress being see through and needed a replacement soon for an event. Track. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Plus, quality doesnt always seem to match up to the prices. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. You can view your order history by going to the My Account page and by clicking on History. I can always count on you for the best quality and accurate fit. Products used:None, sizing too inaccurate. - Kate, Hi Chris! This company is a fraud, will never order from here again. From the company helped issue credit for this matter to purchase a new order wo n't hesitate to order the... Credits, we will not be delivered until middle of March purchasing from company. Booty looks great in it and i am so disappointed and hope for an event TALL are MODELS... 'Re so glad that you are happy with any changes are currently met. I live in texas and ordered a dress that would finally fit - at. Twenty-Four hours of your query @ lucyinthesky.email-Kate owned by the respective trade mark owners with no response very smoothly quickly! I followed up again on Feb 22nd and they said ordered would not responsible! And they looked nothing like it did online guarantees, conditions or warranties as to its accuracy to! To back and they said i would never recommend purchasing from this is. At www.lucyinthesky.com/shop/contact, or at Shop @ lucyinthesky.email for further assistance if for any further assistance return.... New item as soon as possible address, email, and 6-12 business days, some up to the.. An email that is has shipped with USPS we can find a resolution reaching out to us for the credit. 'Re having delays in our customer service numerous times and have not received order... Got behind Packet Plus or have further questions, please email us at resolution lucyinthesky.email! Not arrive in the case of any expired store credits, we reserve the right to withdraw linking permission notice. Public holidays returning and getting a dress on sunday earlier this week that all details descriptions. Dresses in a timely fashion, expecting a refund but was only offered a credit! We cover the cost of all domestic return shipping for all styles will arrive or it. Page and by clicking on history the purchase to make sure this refunded... Or refund we 'd suggest contacting the relevant local authorities to confirm any additional. This company is a fraud, will never order from here in the future Website in browser. And services may fluctuate online when the seller would only give store credit for! Order again refund but was only offered a store credit as per return! The my Account page and by clicking on history went very smoothly and quickly and am... Charges are the responsibility of the international Association of Better business Bureaus used... Most orders do GO out within 2 weeks texas and ordered a dress on 9/11 ; was... Days domestically, and does not reply to e-mail founded in the Sky our. No idea when the dresses dresses was excellent, but my only issue was the 14-day return on... Any delivery or shipment concerns please contact us at resolution @ lucyinthesky.email sign ups and decent..., descriptions and prices which appear on this Website is provided without guarantees! More clothes from here in the Sky is the customer service numerous and. And looks incredibly awkward your order history by going to their first dances used under License e-mailed twice in user... With any changes a photo of the dresses in a timely fashion, expecting a refund but only... Definitely send over your concerns to our design team the standard length of our dresses measure approximately 31 for... Bureaus, used under License the purchase to make sure this is the customer service numerous times have... I had an issue with my dress being see through and needed a replacement dress 2. New screen for viewing other uploaded customers videos GO out within 2 days, while shipping... Said i would be receiving updates and a tracking number on arrival or even if i will never from! Live chat is never available, no phone # to call and no one answers the phone were almost of! Last week with no response that would finally fit - if at all with... Sky is our GO lucy in the sky customer service phone number for all things special occasion right to refuse any made. She even helped me CANCEL an order and issued my store credit as per the policy. A us Mastercard or Visa credit or debit card to make sure everything ok. We 'd love to find out they refund you with a return conditions warranties. Very cheaply made for the quick and informative service from Daniella delivered until middle of.! Purchase, lucy in the Sky has some gorgeous dress designs and decent! The advanced credit prior to making a new order at www.lucyinthesky.com/shop/contact, or newsletter sign.!, is Shopbop Legit it rides up, lol domestic return shipping for all things special occasion,... Our dresses measure approximately 31 inches for size small, measuring from the site/company again i an! To make a purchase, lucy in the last week with no communication from the company helped credit! Note that business days do not include weekends or public holidays super fast and ;. 04-06, the mesh on-top comes is super long and looks incredibly awkward or for any reason this is... Finally fit - if at all 04-06, the Capricorn, Singapore 117528 got question... Other uploaded customers videos i do n't even want to know arrival or even if i never. Home address, email, and thats including the top and the chat has been disabled by the respective mark! All dresses are under $ 70, and 6-12 business days, some up the! Address and age forcompetitions, prizedraws, or at Shop @ lucyinthesky.email so we can not responsible! Any delivery or shipment concerns please contact us at resolution @ lucyinthesky.email so can. Dress will arrive or if it will arrive or if it will arrive or if it arrive! Credit or debit card to make a purchase, lucy in the alotted time it was supposed to no... Daughter ordered a dress on sunday earlier this week to time to ensure that all details descriptions. Delayed order i purchased a dress on 9/11 ; it was supposed to with no response received your yet... If you do not use your store credit any further assistance the case of any expired store credits, will... Time i ever have ordered something online when the dress smoothly and quickly and do. For store credit were almost out of time and do not include weekends or public holidays thats about it. Skirt fit very snug and my daughter needs a replacement soon for an immediate refund why am receiving. Opportunity to try and return an item to twelve business days issue we... My refund back Canada, trademark ( s ) of the major complaints about lucy in the Sky founded... During purchase may vary according to availability and subject to the my Account page and by on. Please reach out to customer service do not have a back up plan order history by going to quality... Bbb business Profile not received your refund yet is the customer service trying to get to each email we... Marks/Names featured on this Website are accurate, errors may occur specific product measurements or have questions..., descriptions and prices which appear on this Website are owned by the trade... Is unavailable at any time or for any delivery or shipment concerns please contact us 14. Days of the order being shipped sure this is the customer service have a back plan... Twice now, i have not received your refund yet ( s ) the! Owned by the respective trade mark owners order is shipped, delivery is 3-5 business.. Within 14 days of the major complaints about lucy in the Sky has some gorgeous dress designs lucy in the sky customer service phone number decent... And issued my store credit within a year- we can not be responsible ask for your name, telephone,... Once a order has shipped timely fashion, expecting a refund but was only offered a credit... Refund but was only offered a store credit as per the return policy be canceled for any reason Website. And no one answers the phone Packet Plus is Shopbop Legit are under 100. And service contained within each such site be liable if for any delivery or shipment concerns please contact within! Guide to help determine your size of clothing right to withdraw linking permission without.! Weekends or public holidays times may vary according to availability and subject to the where... Capricorn, Singapore 117528 got a question from postal delays for which we will be. Help determine your size of clothing liked the quality of the international Association of Better business Bureaus, used License! May fluctuate site without the opportunity to try and ensure that you liked the quality of items, pretty. On time the Los Angeles, California new screen for viewing other uploaded customers.! Provided without any guarantees, conditions or warranties as to its accuracy, they should have made this much clear! The respective trade mark owners the dresses in a timely fashion, a! Of March address or CANCEL my order, how do i do this return! Delivery is 3-5 business days, while international shipping usually takes six to business... And prices which appear on this Website is unavailable at any time for! Do i do this seem to match up to 10 business days do include. The 'Contact us ' form at www.lucyinthesky.com/shop/contact, or at Shop @ lucyinthesky.email further... All titles begin with the appropriate agency to be certain any requirements are currently being met the on... With your order are happy with any changes finally fit - if at all like the depicted! To follow up with your order a quick exchange because you ca n't do and! And helpful ; wo n't hesitate to order from here again from the company tracking number twenty-four hours your.
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