Is my Term Time Ticket valid across all areas of Merseyside? If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels website www.merseytunnels.co.uk or by phoning our Customer Services team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk The User/VRN will be blocked to prevent unauthorised usage. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Once the termendsplease keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Find your ticket when you answer a few questions about you and your journey, Concessionary Travel Pass Terms and Conditions, T-FLOW Concessionary Terms and Conditions, Fast Tag Concessionary Terms and Conditions, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. There is no activation fee applicable for a replacement Apprentice Travelcard. 6.1 Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Within this area the Solo Ticket is valid on all local bus services of participating operators and services. My ticket is not scanning on the bus what should I do? Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 2.2 If you have questions in relation to these Terms or the My Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. Closed on Christmas Day. This clause also applies to accidental destruction of a paper Solo Ticket. A few days before term starts but you cannot use it before the beginning of term. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. 7.4 Your Railpass can be purchased using cash, credit or debit card. I use my MetroCard or Walrus to buy Railpass tickets. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. We advise you to register your card online so that we have a record if you lose it. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). Welcome to MetroSmart Merseytravel's smartcard website. 14.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. Your ticket activates on the day you first use it. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. If your card has been damaged, a replacement fee may be applied. Conditions for using the tickets and information for people who apply. We aim to have normal service resumed as swiftly as possible. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Solo tickets are validon any bus serviceacross Merseyside. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. 05 March 2023. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. Please make sure you read the Terms and Conditions below before buying and using your ticket. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. Lost/Stolen Solo Tickets 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). I have received my email confirmation and I notice that I have entered my personal details incorrectly? Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. The Railpass Application Form can be downloaded from the Merseytravel Website. 7. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. One DayUse it anytime on the day that you buy it. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. Bus operators may also have their own ticket which is more suitable for you check their websites for details. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Bus operators may also have their own ticket which is more suitable for you check their websites for details. In the unlikely event that your card doesnt read but you believe that it is valid please visit a Merseytravel Centre. Refunds will be made by BACs payment, direct to your nominated bank account. . You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. Terminating or Ending This Agreement(a) You may contact us at any time to end the contract for the Fast Tag and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any balance still on your Account. Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Merseytravel reserves the right to refuse any incomplete Application. Use the Merseytravel Journey Planner: (iii) any other material breach of the terms of this agreement. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. 3. Waiver12.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. What should I do? By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. 6. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. 8.3 We may withdraw your Railpass, including refusing to accept the continued use of such Railpass and refusing to make it available on a Merseytravel/Metro Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. Merseytravel's Tickets for Young People Aged 5; 2018 Great Britain National Rail Passenger Operators; Arriva Trains Wales 60Th SA; Compliance with Condition 4 of the Passenger; Wales Route Specification; Wirral Line Cover - Jun 2017 Rail Covers 31/05/2017 15:15 Page 1 Your My Ticket will have the expiry date printed on it. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Please call 0151 330 1000 to check. I have a Walrus card - do I need to change this to use the MetroSmart website? Your ticket will be checked and the refund calculated. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. 11. (m) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. I dont currently have a MetroCard - how do I get one? 12. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. 4-WeeklyUse it any time on any day for 4 weeks. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre but it is not showing on my recent purchase history? 8. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. 7.3 We may withdraw your Trio Ticket, including refusing to accept the continued use of such Trio Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Monday to Friday before 8pm during term times only. No trains are running from the station. You will need to have your card checked to ensure there isnt a problem with it. You will need to pay 1 for a new card. 5.4 Use of a Railpass (whether a paper format ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Railpass for the journey (the Ticketholder). The pass is valid until midnight on the date shown on the front of the card. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. Which dates are covered by Solo Term Time Tickets? Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. 14. Liverpool Lime Street is currently closed to the public due to a security threat. You can just get the Arriva #89 all the way there from Liverpool airport. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. We are sorry for any inconvenience caused. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. 1. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Day travel, season tickets, group travel and cheap rail travel 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. Make as many journeys as you like throughout the day with a Day Saver. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. train services (see note 1 below) and the Mersey We aim to have normal service resumed as swiftly as possible. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. 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