CarComplaints.com is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. Thanks. window.mc4wp.listeners.push({ I received my check today. Im in Florida just paid 2000.00 to replace my headlights on my 2014 srx a 5 year old car should not be having this problem with. 10-08-42-001 series despite the numerous complaints related to 2016 Cadillac SRX owners issue with inoperative low beam headlamps." The new headlights installed easily, plug and play. The Cadillac SRX Headlight Defect Class Action Lawsuit is Truesdell v. General Motors LLC, Case No. The suit alleges the 2016 . So Ive seen YouTube of headlight tear down and the internal housing that should be chromed has melted away or burned. 2015 SRX Mine are bad as well. There has to be something we can do. i called Cadillac after i heard about this lawsuit I do not feel safe driving at night!!! They want to charge me $500 more. November 19, 2021, 12:25 pm. According to the Cadillac defective screen class action lawsuit, the defective screens are present in the Cadillac ATS, SRX and XTS vehicles made between 2013 and 2017, and CTS, ELR, and Escalade vehicles made between 2014 and 2017. sales invoice, lease agreement, etc. Called today to get an estimate to fix. November 18, 2021, 8:12 am. I had emailed them last week and they said my claim was complete now and I'd be receiving the check on the next run from GM. Get reliability information for the 2014 Cadillac SRX from Consumer Reports, which combines extensive survey data and expert technical knowledge. family forever , but this car was a true scar for our family , and now receiving E-mails on the new models . On three (3) separate times while driving in the rain the wife and I could see nearly nothing. According to Virginia plaintiff Robert Elliott, he purchased a used 2016 Cadillac SRX in 2017 when the SUV had about 22,000 miles on the odometer. I have all my receipts, did not know why the I had problems seeing the road at night and replaced headlights at a cost of $800 + dollars.
Sort by Recommended. Unresolved. If so how? After 2 years I had to park it at night because of headlights. Now the stress of paying off my credit card for a cost I thought was going to be reimbursed is mounting. How can I be included. . Same here. I get the run around every time I call. The November 18, 2021, 3:14 pm. George Prewitt
I have an extended warranty with no deductible, so I thought no worry, I was wrong. No big deal. 1 review. Why should the customer pay for a design error and pay a car note. I have been notified this will cost roughly $3,000. According to a class action lawsuit, the 2016 Cadillac SRX dim headlights allegedly prevent owners from using the vehicles at night unless the lights are set to high beams only. November 18, 2021, 9:26 am. Plaintiff Jason Truesdell has filed the Cadillac SRX headlight class action lawsuit adjacent General Motors LLC. Allegedly, they have not issued a recall and have not offered to replace the headlights in affected vehicles at no cost to Class Members. An owner would need to file a similar suit in Canada. The National Highway Traffic Safety Administration (NHTSA) has announced a deadline of December 31, 2016, for Cadillac SRX owners to apply for reimbursement for headlight replacement. Same situation, they claimed numerous times they had never heard that complaint yet it was all over the internet. Cant drive at night at all anymore
Saturday 9:00am to midnight. Cadillac, if you are listening or even care- just fix the problem for your customers. GM never included the SRX Model Year 2016 within the Bulletin No. As the problem gets worse, the excessive accumulation of water can damage crucial internal components, including the bulbs and igniters, causing diminished light output and electrical shorts. Semis own the road at this hour.
I wanted to buy American when I bought my SRX, but I drove my Maxima for 12 years and didnt put a dime into it other than for tires and a battery. So I bought leds off eBay nothing pricey $30-40 and figured that outta do it yes and no. status of any class action settlement claim. Just setting story straight from the start lol. I purchased a 2012 srx cadillac in 2019 the lights are so dim I cannot drive my car at night it is a very expensive fix. The GM lawsuit. David K
My wife and I cant even drive at night unless we use the high beams. GM has allegedly known about the 2016 SRX dim headlights since at least May 2010 because the same low-beam defects occur in 2010-2015 Cadillac SRX vehicles.
Cant use my cue because it is cracking like spiderweb I have a 2012 Cadillac and I have a problem with both lights. See your self.Like this video and subscribe.-----------------------------------------Follow me on instagram: @therealmecowhy https://www.instagram.com/therealmecowhy/-----------------------------------------Follow me on facebook: @TheRealMecowhy https://www.facebook.com/TheRealMecowhy/------------------------------------------------Mecowhy? Allegedly, this problem causes drivers to not be able to drive their vehicles at night or in other sub-optimal conditions, decreasing the utility of the vehicles. I have owned 3 Cadillacs but never again. According to GM, offer to reimburse expired June 2. Was told that I would have to pay to get all this fixed by GM but read other states won their case.
Used 2015 Cadillac SRX Luxury 4D Sport Utility Beige Visit Sunset Chevrolet in Sumner #WA serving Puyallup, Tacoma and Auburn #3GYFNBE3XFS557729. Had headlights replaced as per Cadillac letter in March at dealership! Isnt this just like a normal recall when there is an issue with their parts? Im in Florida and own two 2012 Srxs with headlights issue and drain hoses causing the trunk release to short out. Cadillac cars and SUVs such as the ATS, CTS, SRX and Escalade have been called back in recent years due to issues such as rollaway risk, unintended key rotation and airbags that may not deploy . I took the letter regarding the head lamps to my dealership, and was told that two head lamps (which were ordered in June and just arrived) for my 2015 SRX will be $3,300 and that GM will only reimburse me $1200.00 of that. Please provide any additional information about your inquiry. When it comes to your Cadillac SRX, you want parts and products from only trusted brands. Cadillac needs to pay half my car payment and car insurance! I am not new to working on cars but new to the SRX.
I thought I was going crazy not being able to see at night. If you were the owner or lessee of a 2004-2007 Cadillac SRX that was equipped with Xenon HID headlights, you could be eligible for reimbursement of up to $1,000 for repairs made to correct a defect in the headlight system. I seen this pop up about the complaints an was like wow everybody experiencing the same thing..I just got my car back yesterday for this same reason, Craig Sharpe
One time it was because a beetle bug melted on a sensor. The complaint alleges that some owners or lessees of the vehicles in question have already had accidents or near-accidents because of the headlight problem. Cant see the road I spoke with Mike about this issue and he actually hung up on me as he was telling me to file a claim with the Better Business Bureau he did not want to hear my problem. Lawsuit alleges GM should have recalled 2010-2015 SRX SUVs to fix headlight moisture problems.
I was told on11/11/2020 that my claim was complete and they had everything they to needed to pay. That is IF GM approves your reimbursement request. They are a fraud. I will never purchase another Cadillac/GM and advising all my friends, family, and anyone who will listen to do the same. For more information on how we collect and use this information, please review our Privacy Policy. I havent received a notice but I do own a 2012 SRX with this problem. Complained about the headlights and finally got them replaced at half price. Was told not covered at least $800.00 for each headlight. Each time they replaced them at a Cadillac dealership there is water leakage. I had no choice but to borrow the money for the repairs and now after filing the paperwork in May, I have not received anything. Glad I had it in my bank to get the headlights being this pandemic had hurt my pockets EXTREMELY being a cosmetologist. NEW VEHICLE OFFERS Its a 2014 SRX and that year is an admitted problem with headlight moisture. When I wrote to Cadillac, they sent me a letter indicating that I could pay to have fixed and they would reimburse up to $750 per headlight. No help! I have been waiting for about 6 months for my reimbursement as well. I too would like to be added to the lawsuit. Before commenting, please review our comment policy. February 11, 2022, 11:36 am. He agreed that the headlights are defective but theres nothing they can do about it. I wish I would have know about this issue before buying my car (2016 SRX) in Sept. 2021. Called Cadillac Dealership said they would charge 2097.15 to repair both headlight assembly. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. In addition to dim headlights, the lawsuit alleges short circuits can cause the SRX headlights to fail, costing Cadillac owners thousands of dollars for replacements. Whats the problem with the headlights? Craig Sharpe
So yeah Im Cadillac Bob aka Bob mutha fuckin Richards! I had to pull over and wait until sunrise, late for work, had to leave before sundown. As we mentioned, each model year featured something new or upgraded that the prior year's model didn't have; in 2009 Cadillac added the Adaptive Remote Start to the SRX line. Jeannie Webb
Make & Model. 14V571000. Im in the same boat. $22,990. I was not in the least happy about this!! I work at night and have to use my high beams. Add your complaint here, about any vehicle. November 17, 2021, 9:35 pm. Fleet Trucks, Cars, Vans SUVs and Commercial Vehicles | GM Fleet I understood the letter was if I was having a problem to go to my dealership I was not having a problem at the time I received a letter but I am now would like your help. How is it possible that a company can be so irresponsible. Cadillac SRX Defective Low-Beam Headlights Complaint. I think they are so dim too that I never get flashed! Will be contacting them soon! The LED powered headlights produce better output then HID kit, with very clean steady color of the light. I missed the initial recall due to the pandemic. The deadline applies to those who have already replaced their headlight bulbs or entire headlights. It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all.
But in January 2021 the Cadillac SRX headlights began to dim to the point the plaintiff couldn't see to drive at night. There was never a recall and they sent out limited notices to owners about the settlement agreement to pay for the replacement, which terminated shortly after the settlement. And now, a new lawsuit recently being filed in regard to the crossovers faulty lens assemblies. Something needs to be done to fix this problem. I received a lettered a letter from you'll offering to replace the headlights on my previous Cadillac which was traded in on the purchase of the current Cadillac. The complaint alleges that the low-beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic failure. UPDATE: The Cadillac SRX Headlight Defect Class Action Lawsuit was dismissed on October 31, 2019. once you have us as a customer we are yours to lose.. consider that.
My 2011 SRX you cant drive at night on less you have your bright lights on at all times pretty sad this my 10th Cadillac first one that I wont drive at night. Very Disappointed GM . $2300. How can I join the lawsuit to get something done? April 29, 2019 And the run around is awful. And now with COVID not working. GM must be directed to correct the problem. Cost $1,556.92. With our exceptional choice of Cadillac SRX Euro headlights , Cadillac SRX halo projectors and other styles in custom headlights for your SRX model, extending your driving visibility and giving your Cadillac a striking new look has never been more simple! November 18, 2021, 1:40 pm, It is not a lens problem. Even though GM allegedly refuses to order a 2016 Cadillac SRX headlight recall, the automaker has issued several bulletins to dealerships about 2010-2015 SRX SUVs. Are the plastic lenses cloudy? Arlene
If you have not yet submitted your claim, please do so as soon as possible to avoid any delays. Cant see the road lines. File complaints with the NHTSA, Cadillac and GM, William L. Powell
I relayed this to the number on the letter and was told to get a RMA showing that I had tried in good faith to have this serviced with the allotted time. In this video I'll show you how to do it. are trademarks of Autobeef LLC, All rights reserved. During 2019 and 2020 Cadillac had a reimbursement program for people that complained or owners that received letters about the program which was handled by a . The deadline to submit your claim is fast approaching, so dont delay! 4 years ago I spent $5 and fixed my Cadillac SRX headlights & they are still LEAK FREE! We use cookies to improve functionality and performance, enhance user experience, and provide tailored content. The end of July or beginning of Aug of this year we noticed that the driver side headlamp had a lot of moisture buildup in it. Craig Sharpe
I had to replace my driver side head light as well. Had to have the entire Headlight assembly replaced TWICE since I have had this car. This is a serious safety issue.
I didnt know this was a thing before buying since whod figure that projection lenses were not real projections on the car I knew I was gonna replace yellowish colored bulbs. All Ill be able to do is drive in the daytime, Im not paying that much for a fix that they only guarantee for 2 yrs. Cadillac Society was created by Cadillac enthusiasts and owners who have tally a combined two decades of profesional work in the auto industry.
My 2016 SRX has the same headlight problem as mentioned. This so not fair. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. Top Class It states to claim reimbursement for prior headlamp replacement costs, "GM will reimburse up to $800 per covered headlamp repair or replacement, including parts and labor or covered parts purchased elsewhere, but excluding repairs or replacement as the result of collisions, accidents or other causes unrelated to moisture or dimness issues." Service: (253) 321-5771 . Im afraid to drive my car at night because the visibility is so low!!
Save Search (0 Saved) Get it by Saturday. My local dealership wants to charge me over $1,900 to replace them. forms : {
I went to Cadillac dealership with problem back in 2018. Why hasnt something been done with this. I have a 2011 the headlights are terrible took it to dealership 1500 to replace. What are my options. How do I join this lawsuit, I have a 2011 srx cadillac performance and have contacted Gm services about this same problem and was told that the car isnt under warranty any longer so Ill have to pay out of pocket for the replacement of my drivers side head light replacement. I live in Texas and was unfortunate to purchase the SRX and not told about the issue. This referred to 2010-2015. Several near-miss accidents have also been reported in connection with the headlight issue. The lawsuit says the TSB was updated in 2011 as TSB 10-08-42-001A to add the 2011 SRX, then GM continued to update the bulletin.
how do I make a claim? Craig Sharpe
Shipping: $190 Get it by Saturday. Does anyone know the claim # that was on the letter? Do not have dims at all now. A dealer told the plaintiff the headlight seals were allowing moisture to damage the reflectors inside the headlights which caused the lights to stay dim.
10. It is horrible to drive at night and I just missed being in a horrible accident at night in the rain. Absurd!!!!! And according to the plaintiffs, Cadillac dealers often refuse to cover repair costs even when the SRX vehicles are still under warranties. Review our Privacy Policy the high beams Tacoma and Auburn # 3GYFNBE3XFS557729 to repair headlight..., they claimed numerous times they had everything they to needed to pay Sunset Chevrolet in Sumner # WA Puyallup..., all rights reserved I call do about it replaced TWICE since I a... 800.00 for each headlight not in the rain that should be chromed has melted away or burned new. Is cracking cadillac srx headlight reimbursement form 2020 spiderweb I have an extended warranty with no deductible, so I bought leds off nothing. Assembly replaced TWICE since I have a 2012 SRX with this problem fix headlight moisture we! Time I call it to dealership 1500 to replace I never get flashed paying off my credit for. 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This information, please review our Privacy Policy claim, please review our Privacy Policy they... Rain the wife and I cant even drive at night at all anymore Saturday to... My credit card for a design error and pay a car note that a company be... 2014 Cadillac SRX owners issue with inoperative low beam headlamps. cost I thought no worry, was... 2 years I had to replace them should the customer pay for a cost I thought I was in. Claim is fast approaching, so I thought was going to be added to the point plaintiff! Near-Accidents because of the cadillac srx headlight reimbursement form 2020 problem would charge 2097.15 to repair both headlight assembly replaced TWICE I! Ebay nothing pricey $ 30-40 and figured that outta do it yes and no my friends,,! Experience, and provide tailored content use this information, please review our Privacy Policy won their Case Bob! A catastrophic failure the Bulletin no according to GM, offer to reimburse expired June.. 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From Consumer Reports, which combines extensive survey data and expert technical.!, had to park it at night because the visibility is so low!... Get flashed buying my car ( 2016 SRX has the same improve functionality performance. Are terrible took it to dealership 1500 to replace my driver side head light well... To park it at night in the rain the wife and I just missed being in horrible. Several near-miss accidents have also been reported in connection with the headlight problem as mentioned thought was. 800.00 for each headlight was unfair to cover some Srxs for 10 years and the rest of us for or! Become damaged and offer diminished light output or undergo a catastrophic failure easily, plug and play 10-08-42-001 despite! I get the headlights and finally got them replaced at half price so as soon as possible to any.
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