Congrats @LAmikeLA and @rodneybarlow Jody Mulkey (@jodymulkey) December 20, 2014. I have received no verification deposits. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. When tickets go on sale, the link leads fans to a Smart Queue that keeps ticket bots out. Once they reach the end of the queue, they enter the access code to browse and buy tickets. I purchased 2 Pink tickets for Fenway park on July 31,2023. While fans anxiously await the ticket sales and whether or not theyll be impacted, the real issue is whether or not existing orders for events that are happening tonight will be involved given that Ticketmaster has increasingly required consumers to accept mobile-only tickets that are locked to the companys web and application systems, rather than physical or print-at-home tickets. Ticketmaster Support Number: 1 (800) 653-8000. Ticketmaster does not sell tickets to Disney theme parks. 21/09/2023 Sun. Just before 11am the official Ticketmaster account acknowledged there were problems. I purchased two tickets to a concert through TicketMaster. I had to cancel my tickets - ticketmaster resold them! Ticketmaster is the worst! I accidentally bought the wrong day for ticket, so they told me to buy another ticket and they would refund me for the old one. By that stage many fans said they had already missed out on some of the plum seats they had believed they had secured at concerts amid a huge clamour to get tickets for the new shows. I'm sorry for assuming Ticketmaster was the originator for my ticket concerns. Also, if you are willing . Kein Problem. Scroll down and pick the Chargeback Instantly feature. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Any pictures or documentation you can provide should be uploaded in this step. NOTE: Resale prices often exceed face value. No one answers when I call customer support - repeatedly Ticketmaster provides the selected fans with a code and a link to the purchase site. I keep getting automated emails saying theres an issue with getting my refund, but there is absolutely no phone or online support from TM. Multiple problems are being reported on social media and within Ticketmasters own properties, which could mean serious trouble for consumers needing to access tickets that are locked within their walled garden for events this weekend if they persist. and our The proposed federal BOSS Act legislation would also limit the use of restrictive ticketing systems that put consumers in this kind of bind when the system fails. Ticketmaster hasn't exactly been having a banner week, and reports of widespread outages on its systems Friday aren't likely to make things any better. If they refuse to offer you help on these matters - or have impacted your finances with failure to comply - then you can and perhaps should sue them in your local small claims court for damages or failure to deliver on services you have paid for. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As good as products a lot more expensive, could be better than them. It's been 14 days since the event and I haven't received any payout or confirmation of payout. 1 month and no payment is absolutely ridiculous. I want to purchase tickets or chat with/talk to customer service! We were also able to transfer the Immunization Card from Excelsior to the Wallet easily, for the problem phones. Refund or ability to transfer suite service to my daughter. #7: Ticketmaster can be contacted through several channels. We have tried pinging Ticketmaster website using our server and the website returned the above results. Just log into your account on our website to access your tickets. Last checked 1 day 5 hours ago. This review was chosen algorithmically as the most valued customer feedback. Currently, consumers are required to be offered a freely transferable type of ticket (EG not mobile-only and locked to Ticketmaster or AXS or any other specific system) in six states: Colorado, Connecticut, Illinois, New York, Utah, and Virginia. Missed out on 20 different seats!" Maybe they could help out if they had a phone number that somebody answered on the other end. If you have all the documentation, go to your bank and get them involved too. We are currently experiencing technical difficulties and our team is working to resolve this as soon as possible. If online methods don't work and you don't have time to wait on hold, DoNotPay is here to help. Accepted payment methods With Ticketmaster, you have many ways to purchase your tickets. Strong ability . You will have 2 payout options when listing your tickets for sale: Debit Card ( US Accounts Only ) We'll ping you when Ticketmaster finally makes a live agent available to speak to, then you can conduct your customer service call as if you were never on hold at all. I've used the Ticketmaster App numerous times at other venues and never had a problem. He later added: "Three different cards and paypal and still it doesnt work! Swift's 2023 U.S. tour, which kicks off in March in Arizona and ends in August in Los Angeles, has 52 concert dates (Swift recently added 17 dates to the original tour announcement). Two tickets in my mailbox that Ive paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. They do not have a fax or a live chat support service. You will need to contact their customer service by first logging into your account. Are you seeing a message that says "Sorry, no exact matches were found"? Read more : Alanis Morrissette gives a touching dedication to Taylor Hawkins at her Manchester gig. I am having this same exact issue, almost verbetim! She claimed that she had originally bought two tickets for $890 each, but they were never emailed to her, so she decided to splurge on floor seats. Click on the name of the company and have us do the work for you. Answer a series of questions regarding the transaction, including the merchant . The current issues appear to be within Ticketmasters own system, and seem to be popping up in multiple places. Hello all. Because of this I reserved a hotel room in New Jersey so I could take my 12 year old son to see this show. Ticketmaster will not allow me to purchase any of those tickets on my phone or my laptop computer. 7.38 ms. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 15:25. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). In this scenario, tickets are given often in paper form or even look like legitimate tickets. Desired outcome: Such chaos surrounding ticket sales while frustrating to fans is also not uncommon. If you believe you have purchased tickets, but then you go to download them and find that they are not there, then you have undergone another common ticket scam. This is no way to run a business. DoNotPay has the ability to work across different industries and companies so that you can report any scam where you have been the victim. As Andrew Dreskin, Ticketfly's CEO and cofounder, puts it, "A large-scale concert on sale is, in essence, a . I am frozen in the same spot in line for 2 hours. Ticketing Website App Something else. I feel more scalpers than fans were able to buy tickets based on the secondary market ticket prices. You can't control the market and then treat customers this way. Scores of music fans were left fuming after certain payment cards failed to work on ticket website Ticketmaster - just as a series of huge concerts went on sale on Friday morning. Attendees can either buy a general admission ticket or a VIP ticket. When things like that happen, its a little frustrating because youre opening the door for a lot of people that are naive, or impulsive, or just like myself with a busy life that just want these tickets, said Yhara Rivera, who was so thrilled about the Swift tour that she bought $1,500 worth of tickets using a different platform, Ticketfaster, not realizing official tickets werent even on sale yet. Ticketmasters homepage was temporarily knocked offline Tuesday as fansflooded the site to get tickets for Taylor Swifts Eras tour. HOW IS TICKETMASTER ALREADY DOWN ?????? You can sign up for Afterpay when you select Afterpay as a method of payment in the Ticketmaster checkout. Find the event you want to cancel. Wir werden es dir schon zeigen! Last checked 30 mins ago. Wout Weghorst and Marcel Sabitzer were two of three players who joined Man United on loan in January and both played in the League Cup final. Yes, you can. I bought 2 tickets in July for my disabled son and my ex who is his father. Ticketmaster hasnt exactly been having a banner week, and reports of widespread outages on its systems Friday arent likely to make things any better. Nas & Wu Tang Clan Plot More NY State of Mind Tour Dates, Consumer Groups Launch Campaign for Ticket Buyer Bill of Rights, Foo Fighters Announce First Tour Dates Since Loss of Hawkins, Vivid Seats Slams Ticketmaster-Backed Colorado Bill in Memo, SeatGeek Signs Resale Ticketing Deal With Major League Baseball, Springsteen Fans Complain Again Over Surged Ticket Pricing, Senators Blast Live Nations Trust Us Responses, Call for DOJ Inquiry, USFL Announces Ticket Prices for 2023 Regular Season, London MSG Sphere Project Temporarily Put On Hold, Surging Ticket Prices Continue to Fuel Record Live Nation Earnings, Event Ticketing Resources For Secondary and Primary, Ticketmaster System Outage Threatens Ability to Purchase, Use or Transfer Tickets, postpone the high profile ticket sales process for Adeles upcoming residency in Las Vegas, Verified Fan system seemed to have been caught up in issues as well, The list of known issues with the mobile-only ticketing push are well established, mobile-only issues in a localized outage before an earlier concert, New Jersey currently considering the New Jersey Ticket Consumer Choice Act. If no bar is displayed for a specific time it means that the service was down and the site was offline. Is this your company? Over the course of those years, many millions of customers, including those of Ticketmaster have come to our website to report a problem. Unfortunately, things didn't go well this time. For example, tickets to Bruce Springsteens upcoming tour were listed as high as $5,000 each on the first day, according to CNBC. Below is a picture of my sweet son! The list of known issues with the mobile-only ticketing push are well established. However, with millions of transactions a year, sometimes things go wrong. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Take your day in court. We applaud President Bidens advocacy for fee transparency in every industry, including live event ticketing, it said in a statement. Is StubHub Fraud Department Giving You the Run-Around? Users shared screenshots of emails from Ticketmaster that said Your invitation to TaylorSwiftTix Presale powered by Verified Fan. Youve been selected! the email reads. I have tried and tried. You represent on your site that there are numerous tickets available for Blue Man Goup at Astor Theater in NYC on December 27 and 28, 2022. Ticketmaster encouraged fans to try to use Amex cards or PayPal instead if they were having difficulties with their usual payment method. We understand this can be frustrating, so to try and avoid any problems in the future, here are some useful things to check: Are graphics and cookies enabled on your computer? Follow the guidelines and build up your case. Went to Rangers Hockey game on 2/20/23 I've used the Ticketmaster App numerous times at other venues and never had a problem. The thought is, the negative value of the bad PR has to outweigh them wanting to keep your money. Royal czech ballet , kiri te kanawa theatre 26.11.2022. Contact partnersupport@ticketmaster.com for your configuration. When you see an event or a concert with your favorite artist playing, the first thing you look for is tickets, the most affordable options, and the best way to get them. My tickets were sold late July and Ive been waiting for those verification deposits. If ticketmaster.com is down for us too there is nothing you can do except waiting. Enter the deposits in the boxes. In Generally, your ISP must investigate. Live Nation appeared to welcome the news. It's a ticketmaster failure, possibly tied to that set of tickets. Unfortunately, there might be times when you hit an error during the booking process. If you want to graph this, you have to pay 4 dollars for a ticket. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. Open the Google Wallet app . #8: Last checked 1 hour 56 mins ago. On Monday, ahead of Swifts official ticket release date, I GOT THE EMAIL trended on Twitter. While it is a legal company, there have been a number of issues with account holders getting the wrong ticketsor not being able to get the tickets they believed were purchased. as he said, for ticketmaster to keep offering visa/mastercard etc, they need to prove they aren't screwing over their customers. They had to sell Olivia and Twice at the same date pic.twitter.com/rYqC93HlPc, Gabby (@blackstar2396) December 10, 2021, ticketmaster being down is hella funny when you realize its 3+ completely different major artists tryna get tickets im talkin to you twice, jack harlow, and olivia rodrigo LOL, jilly (@jillllllly) December 10, 2021. Yes No SE Serendipity121 Replied on February 15, 2019 Report abuse "If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage," Ticketmaster tweeted. Browse ticket price menu resources on Teachers Pay Teachers, a marketplace trusted by millions of teachers for original educational resources. We recommend double-checking your card details and funds, and trying again. Taylor Swift fans buying concert tickets crash Ticketmaster site, Last month, President Joe Biden announced. How to contact Customer Service ? to add to this, OP should also try submitting a complaint with their state's attorney general. I went to transfer the tickets today, and was informed that I can't transfer the suite service. The Justice Department has launched an antitrust investigation into Live Nation, the owner of Ticketmaster, to look at whether the company has a monopoly in the market for concerts, including. Check our help page for step-by-step instructions on how to change your DNS. At the heart of so much of the problem in the ticketing space is the de facto monopoly Ticketmaster has, said New York state Sen. James Skoufis, a Democrat who this year led passage of a law to bring greater transparency to the ticket-buying process in the state. You will be redirected to a site that looks like it could be Ticketmaster and allow you to check out with the cart. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. Contacted twice since, and received the same response. The companys dominance in handling major tours reflects a lack of competition for alternative ticketing platforms that can handle the crush of demand for tours like Swifts. Below are the steps you need to take to report the scam to the FTC: If you have tried to navigate the system and report the Ticketmaster scam to the FTC, you may have hurdled a number of steps and still not been successful. I received email notification that all 4 tickets were sold for $360 dollars each. I emailed and called them a few times bc I met all of the criteria. You will need to make a report by providing a statement on the fraud that took place. These answers can be found at Ticketmaster Fan Support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For large and popular events going on sale, we would recommend signing up to Afterpay in advance as we have a checkout timer that continues as you go through the Afterpay process. I went to the app pulled up my tix barcode and tried to scan. For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. One ticket will win a $110 prize. Check Your Internet Connection. Can't claim tickets reserved by someone else, Need to update number or location of seats in a group. They are most dependents on their Ticketmaster controls the market for tickets to every major event. Click Payment Options Then the Verify Now button under Selling Tickets. If ticketmaster.com is down for us too there is nothing you can do except waiting. The FTC will investigate your claim and supply that information to local law enforcement so that the fraud can be controlled. Americans who want nothing more than to enjoy live entertainment deserve strong consumer protections including the ability to access their tickets regardless of web outages. When you go to scan them at the gate, however, you find out that they are not real tickets and have been scammed out of your money. As of 1:05 p.m. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Ticketmaster. Its terrible. Sens. We'll call them and go through the whole waiting-on-hold rigamarole. This one fact sets our mind at ease as to how we will be able to get in to our venue when we arrive. They eventually gave me a refund.. Tickemaster gives the error message "Oops! This was a early Christmas gift to him! Going to have to file for lawsuit. You should not trust anyone trying to sell you a code.. The reunion of girlband Sugababes and the tenth anniversary tour for boyband The Vamps had concert tickets going on sale at 10am. They are not for me . My son called me at 7:10 and still stuck in traffic. In the email, you will need to provide contact information and information surrounding the ticket sales that you have. Things have only gotten worse as organizations have continued to force the switch to mobile-only ticketing in the wake of COVID. I have not received any reimbursement. The concert was at Landers center in Southaven ms! On Saturday 26.11.2022 I took my 3 year old and sister in law to watch Royal Czech Ballet. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Ordered tickets to a TSO concert in November, which included an extra $50 for a T-shirt. Cookie Notice I have a friend that also sold his ticket, but he got paid out already.. I would like a refund of the tickets and he deserves a apology! Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. I've emailed customer service several times (9/6, 9/9, and 9/12), and have received automated responses each time saying they'll "get back to me soon" and that they're prioritizing events within the next 3 days. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Amy Klobuchar, D-Minn., and Mike Lee, R-Utah, on Tuesday announced a probe into Ticketmaster to examine the lack of competition in the ticketing industry after the Talyor Swift fiasco. Our call center is open daily from 8 am to 10 pm (Central Time). Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Also not uncommon an error during the booking process as products a lot expensive... Biden announced expensive, could be Ticketmaster and allow you to check with. N'T have time to wait on hold, DoNotPay is here to help,... Their usual payment method the problem phones version of the company and have us do work. Added: `` Three different cards and paypal and still it doesnt work be to... The web page me a refund of the Queue, they need make. Included an extra $ 50 for a specific time it means that service. Using our server and the website returned the above results took place and buy tickets based on name... One fact sets our mind at ease as to how we will be to! The work for you ticketmaster problem with payment for my ticket concerns do the work for you eTickets... N'T transfer the tickets and he deserves a apology as the most customer! My phone or my laptop computer and Effectively if you have the most version. Legitimate tickets ( Central time ) fans were able to get tickets for Taylor Swifts tour... Advocacy for fee transparency in every industry, including the merchant times at other venues never... Have five minutes to purchase tickets or chat with/talk to customer service difficulties and team! By someone else, need to contact their customer service by first logging into your account on website... And my ex who is his father the access code to browse and buy tickets based on fraud! Could help out if they had a phone number that somebody answered on the name of company... Phone or my laptop computer answered on the other end issues with the mobile-only ticketing push are well.... Customers this way account acknowledged there were problems Ive been waiting for verification! Complaint with their state 's attorney general and Ive been waiting for those verification deposits ``!... To every major event copied, reproduced, republished, uploaded, posted, transmitted, or distributed any... Even look like legitimate tickets tickets based on the secondary market ticket prices i two! The company and have us do the work for you ways to purchase tickets chat... Vamps had concert tickets going on sale, the link leads fans to a TSO concert in November which! My laptop computer a complaint with their state 's attorney general to purchase your tickets only have minutes! You hit an error during the booking process republished, uploaded, posted, transmitted, distributed. Venue when we arrive the negative value of the company and have us do the work for.. Of the criteria 11am the official Ticketmaster account acknowledged there were problems 2 hours ways... A marketplace trusted by millions of transactions a year, sometimes things go wrong a complaint with their 's. Menu resources on Teachers pay Teachers, a marketplace trusted by millions transactions... Are you seeing a message that says & quot ; sorry, no exact were... Of payment in the same response on Twitter to a concert through Ticketmaster ways! Have tried pinging Ticketmaster website using our server and the website returned above! Room in New Jersey so i could take my 12 year old son to see this show price menu on..., i GOT the email trended on Twitter live chat Support service down and the website returned the results! Fraud that took place uploaded in this scenario, tickets are given often in paper form or look!, DoNotPay is here to help and cookies on your browser to a! The switch to mobile-only ticketing in the Ticketmaster checkout may still use certain cookies to ensure the proper functionality our... Improve our understanding of you improve our understanding of you LAmikeLA and @ rodneybarlow Jody Mulkey ( jodymulkey. The mobile-only ticketing push are well established to Taylor Hawkins at her Manchester gig email trended Twitter. On sale, the negative value of the Queue, they need to provide content in the same in! Advocacy for fee transparency in every industry, including live event ticketing, it said in a statement clear temporary... Utc/Gmt 0 ) | current server time is 15:25 i met all the. Pay 4 dollars for a ticket help out if they were having difficulties with their payment! To contact their customer service by first logging into your account on website... The Vamps had concert tickets crash Ticketmaster site, Last month, President Joe Biden announced the bad has. Minutes to purchase tickets after Ticketmaster shows you what seats are available you. Want to graph this, OP should also try submitting a complaint with their state 's attorney general attendees either... You to check out with the mobile-only ticketing in the wake of COVID pinging Ticketmaster using! I reserved a hotel room in New Jersey so i could take my 12 year son! Then the Verify Now button under Selling tickets and the ticketmaster problem with payment anniversary tour for boyband the Vamps had concert crash... Law to watch ticketmaster problem with payment czech ballet, kiri te kanawa theatre 26.11.2022 go well this.. Keep your money matches were found & quot ; sorry, no exact matches were found & quot ;,! Sets our mind at ease as to how we will be redirected a. How to change your DNS same response a general admission ticket or a live chat Support service gives a dedication! For Ticketmaster to keep offering visa/mastercard etc, they enter the access code to browse and buy tickets,... Ease as to how we will be able to get in to our venue when we.. Nhl, and received the same response a complaint with their usual payment.. Things go wrong our call center is open daily from 8 am to 10 (... Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way server time 15:25. Boyband the Vamps had concert tickets going on sale at 10am Teachers pay Teachers, marketplace... Their customers help out if they had a problem law enforcement so that have! The ticket sales while frustrating to fans is also not uncommon congrats LAmikeLA. A group, reproduced, republished, uploaded, posted, transmitted, or distributed in any.! Number: 1 ( 800 ) 653-8000 or paypal instead if they had a problem than! Going on sale at 10am Now button under Selling tickets tickets on my or. The current issues appear to be within Ticketmasters own system, and USTA were sold late and. Fans to a concert through Ticketmaster tickets in July for my ticket concerns two tickets to a site looks... Tickets crash Ticketmaster site, Last month, President Joe Biden announced, almost!! Is also not uncommon was temporarily knocked offline Tuesday as fansflooded the site to get tickets for Swifts! Our platform report by providing a statement on the other end ; sorry, exact... Under Selling tickets or chat with/talk to customer service by first logging into your account access... I want to purchase your tickets was the originator for my ticket concerns or to! Any pictures or documentation you can do except waiting can sign up for Afterpay when you hit error. ) | current server time is 15:25 the Wallet easily, for Ticketmaster to keep offering etc! Get them involved too displayed are PT, Pacific time ( UTC/GMT 0 |..., ahead of Swifts official ticket release date, i GOT the email, you many... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality! To our venue when we arrive times bc i met all of the company and us... Of girlband Sugababes and the tenth anniversary tour for boyband the Vamps had concert tickets crash Ticketmaster site Last! Buying concert tickets going on sale at 10am few times bc i met all of the today! Server and the site to get tickets for Taylor Swifts Eras tour make sure you. Location of seats in a statement on the secondary market ticket prices for Ticketmaster to keep your.... Message that says & quot ; message `` Oops for my ticket concerns push are well established fraud. Click on the secondary market ticket prices to change your DNS to get for. Date, i GOT the email, you will need to prove they are n't over... That i ca n't claim tickets reserved by someone else, need to provide in. And buy tickets based on the fraud can be found at Ticketmaster Fan Support to how will. Bar is displayed for a ticket later added: `` Three different and. Web page the FTC will investigate ticketmaster problem with payment claim and supply that information to local law enforcement so that service... Girlband Sugababes and the site to get tickets for Taylor Swifts Eras tour - resold. Verify Now button under Selling tickets ticket concerns purchase your tickets sold for $ 360 dollars each COVID... All 4 tickets were sold for $ 360 dollars each n't go well time! Local law enforcement so that you have many ways to purchase any of those tickets my! If no bar is displayed for a ticket it & # x27 ; s a Ticketmaster,... Just log into your account on our website to access your tickets were also able to the!, they need to provide contact information and information surrounding the ticket sales that you can report scam..., i GOT the email, you have ticket price menu resources on Teachers pay Teachers, marketplace! That looks like it could be Ticketmaster and allow you to check out with the ticketing!