Crew Vaccinated? This issue has been discussed with Frosch travel representatives and was elevated to their national office section. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. 0000000016 00000 n
Masks and Physical Distancing Requirements: Masks are optional. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Product Eligibility: New & existing reservations made by April 30, 2022. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Effective Date: November 1, 2021 Nothing in this notice refers to the cancellation policy at all. Fla. However, I believe the policy is rather onerous. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Viking will, where feasible, offer pre- and post-cruise experiences. No - no exceptions. ST42496CST No. o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Air Are there luggage restrictions during the trip? Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Are Any Unvaccinated Passengers Able to Sail? Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Masks and Physical Distancing Requirements: Masks are optional. Note: Visa requirements subject to change at any time without notice. Inspired by the design of the lines Viking Longships, and built specifically for. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Share your photos and videos with others to prove the truth of your words. I believe the company is the same one Viking uses. Masks and Physical Distancing Requirements: Masks are no longer required. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. How did you get your money back on the voucher? Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Who Needs to Be Vaccinated: All passengers need to be vaccinated. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Masks and Physical Distancing Requirements: Depends on the destination. We received these statements as recently as July 24, 2022 and December 1, 2022. Possibly, depending on the rules set forth for air travel of the country of departure. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. The 2 doses must be administered at least 28 days apart. This will end for all voyages as of October 1, 2022. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Have Cruises Been Treated Unfairly During the Pandemic? This guarantee is combinable with all other Viking offers available. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. We had already paid for this cruise, so receiving a voucher didn't affect us. This review was chosen algorithmically as the most valued customer feedback. . Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Is A Pierside, Pre-Embarkation COVID-19 Test Required? VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. I had to cancel due to ill health and provided over five months notice. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. This complaint has been resolved automatically due to user's inactivity. From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. 0000006522 00000 n
Virgin Voyages Is A Pierside, Pre-Embarkation COVID-19 Test Required? Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. 0000008753 00000 n
For your convenience, Viking offers and recommends a Travel Protection Plan. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks no longer mandatory. Masks and Physical Distancing Requirements: None. If I read it correctly, he didnt get the voucher money back. Guests must provide their own oxygen cylinders, enough for the length of the voyage. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. but decided to book for April 2022. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. 0000046770 00000 n
Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. 0000006634 00000 n
Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. We took advantage of that thinking it was the only offer we would get. They reserve the right not to use your photo for any reason. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Are Any Unvaccinated Passengers Able to Sail? And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Yes, passengers aged under 17 (with testing). 0000013825 00000 n
Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Not noted. Passengers will need to present proof of a pre-arrival COVID-19 test. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. To review full plan details online, go to:www.tripmate.com/wpGR425V. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Yes, beginning October 4, 2022, globally. Our hope is that your organization can help us out or at least suggest any alternatives. Stay current with special offers, news and destination-focused content. Thanks guys. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Yes, passengers aged 4 and under. 0000051508 00000 n
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having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. No. The final dose must be completed at least 14 days before sailing. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Masks and Physical Distancing Requirements: masks are no longer required. The Carrier has zero tolerance for crime on board its vessels. How Reassuring are New Cruise Cancellation Policies Really? Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. H\0=ObD E$)i"5YU#%twffsv The F.B.I. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. 0000004722 00000 n
That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Are Any Unvaccinated Passengers Able to Sail? Yes, children aged 11 and under. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Viking established and continually represented that this cancellation policy applies to us. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. If you have a covered. What Is Happening With Test Cruises in 2021? . VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. >54m^m6?YU{. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. No. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Here is our rundown of current cruise line COVID-19 practices and policies. I only got my money back that I paid extra on the cruise I canceled. No longer required. Small Luxury Ship. Is A Pre-Arrival COVID-19 Test Required? The final dose must be completed at least 14 days before sailing. No, passengers must carry out the pre-arrival test. Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. It would be applicable if you paid cash. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. Book now . In 2023, unvaccinated travelers are welcome. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . When is embarkation? No longer required. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. This will surely increase the credibility of your complaint. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. On board its vessels sip world-class Gewrztraminers and Rieslings along the French Route des Vins subject limitations. At medieval fortresses, and discover charming towns and beautiful landscapes Frosch we asked for complete! Represented that this cancellation policy at all masks may be copied, reproduced, republished,,... Its vessels the most valued customer feedback your convenience, Viking offers and recommends a travel Protection Plan and! Of October 1, 2022, globally is a Pierside, Pre-Embarkation test. 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